Protecting bank accounts from fake calls

Banks never ask customers to provide OTP codes over the phone. If you receive a call asking to read the code, it is definitely a scam.

Common Scenarios

Scammers call to notify:

• "Your account is being charged a service fee of 2 million VND/month. Read OTP to cancel."
• "You have a pending sum of money, need verification to receive."
• "Account suspected of money laundering, need to provide information for investigation."

Safety Rules

1. Absolutely keep OTP codes, Smart OTP PINs secret.
2. If suspicious, hang up and call back the official hotline printed on the bank card.
3. Set low transfer limits on the app to minimize damage if hacked.